Retail is focused on providing leading customer service and experience, helping customers save money and decarbonise their homes through innovative offerings.
We’ve ramped up investment in our operations and customer service to make sure we’re supplying a service that customers expect.
Retail in Numbers
6,800
Field service engineers
10m+
Customers
£427m
Operating profit
1m
Customers in flexible energy propositions, including PeakSave
The businesses that make up...
Retail
British Gas
For over 200 year British Gas has been supplying energy to the nation's homes, so we know what it takes to keep you running. Through our British Gas, Dyno-Rod, and PH Jones brands we provide repairs, home improvements, maintenance and heating installations, and now we’re getting you ready for a more sustainable future too.
Bord Gáis Energy
Energy supply, services and solutions for residential and business customers in the Republic of Ireland. Bord Gáis Energy is creating value from its integrated model, investing in the future energy system to help underpin energy security and decarbonisation in Ireland.
Hear from our people
News
British Gas to reward customers who reduce their energy consumption this Earth Hour
Customers and Communities
News
British Gas Announces Strategic Partnership with NIBE to Enhance Heat Pump Service and Support
Sustainability
News
Hive opens up its eco-tech app helping UK households unlock energy savings
Smart Homes
News
British Gas Partners with Panasonic to Provide Service & Maintenance for Panasonic Aquarea Air Source Heat Pumps.
Sustainability
News
British Gas introduce hydrogen-powered van trials
Tech & Innovation
News