At Centrica we live by our Purpose – ‘energising a greener, fairer future’ – because we believe in energy that works for colleagues, customers and communities, today and into the future. It’s why we exist. Delivering the energy needed today and the energy security, efficiency and decarbonisation solutions of the future.
When it comes to energy we make it, store it, move it, sell it and mend it.
As we look to the future, Centrica has a crucial role in the energy transition, we’ve committed to investing £4bn to 2028 in renewable generation, security of supply, and our customers.
In doing so, we can add value for customers, colleagues, communities and shareholders alike.
Centrica in numbers
21,000
Colleagues worldwide
6,800
Field service engineers
10m+
Customers
16.7GW
Renewable and flexible assets under management
9.5m
Gas & power trades in 2024
Our strategic value drivers
We’re adopting a simple, focused approach to capitalise on the growth opportunities presented by the energy transition. Our strategy is to create value by delivering the energy needed today and the energy security, efficiency and decarbonisation needed for the future.
Operational excellence
Continuously improving to increase our efficiency, reduce costs and enhance customer satisfaction.
Since we refreshed our strategy in 2023, Centrica has been on a journey to enhance the experience for our customers, by ensuring that we operate as efficiently as possible, while still providing high reliability and high-quality service. We have continued to improve operational performance in 2024, giving us confidence that the changes we have made are being embedded in the business.
Commercial focus
Innovating to deliver compelling customer propositions and building optimisation optionality.
Improved operational performance is feeding into better customer retention and our focus is increasingly moving to creating more innovative offerings to attract new customers. We have added a new Chief Customer Office with scope across all our retail brands to create a more joined up and cohesive approach for customers, better connecting our talent and capabilities to power a step-change improvement in our commercial growth and in the end-to-end customer experience.
Investing for value
Investing to make Centrica a more predictable business with strong returns across the integrated pillars of our business.
Our balance sheet strength, investment grade credit rating and strong operational capabilities provide the base of our greenfocused investment programme.
Business overview
Retail
We remain relentlessly focused on providing a leading customer service and experience, helping them to save money and decarbonise through innovative offerings.
Optimisation
We are supporting the responsible buying and selling of energy, managing risk across our business and accessing value from green generation in our trading business while continuing to build out the flexibility required for the future energy system.
Infrastructure
Investing to build a low carbon, reliable energy system including power generating renewables, flexible peaking generation and energy storage through batteries.
Market trends
The drive to net zero
The UK’s commitment to achieving net zero emissions by 2050 is accelerating investments in clean energy sources like wind, solar and nuclear, and increasing policy support for electrified heating and transport.
Our responses to an evolving market
- We are committed to being a net zero business by 2040 and helping our customers to be net zero by 2050. Last year we launched our New Business and Net Zero business, specifically focused on helping customers through this transition.
- We are redeveloping Brigg Energy Park which, once complete, will be home to a 50MW battery and 100MW of hydrogen ready gas peaking capacity.
- We manage 16.7 GW of renewable energy and flexible assets, helping to promote green infrastructure development and provide clean power to customers.
Also in this section
Values and Culture
Our Values remain firmly embedded in who we are and give direction to everything we do.
Our Code
Each year, our people undertake mandatory training on Our Code and are required to make a declaration committing to uphold and abide by Our Code.
Our Leadership
Our Board of Directors and Senior Executives bring together our capabilities and strengths to satisfy the changing needs of our customers.